Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)

Efektivitas dan Tantangan Pemilihan Kepala Desa Secara E-Voting di Kabupaten Magetan

Bayu Dwi Irawan, Florentina Ratih Wulandari, Kismartini Kismartini — Thu, 08 Jan 2026 00:00:00 +0000

This research is motivated by the decrease in community participation in the election of village heads (Pilkades) by e-Voting in Magetan Regency in 2023 compared to 2019. The purpose of this study is to analyze the effectiveness, identify challenges and supports for the implementation of e-Voting in the Regional Elections in Magetan Regency. The research method used is a qualitative approach with data collection techniques through interviews using the snowball sampling method on informants from the Community and Village Empowerment Office, Communication and Information Service, Village Government, Pilkades committee, and the elderly. Data is also obtained from archives, reports, regulations, and technical instructions related to the implementation of e-Voting. Data analysis techniques include data condensation, data presentation, and conclusion drawn. The results of the study show that the implementation of e-Voting in Magetan Regency in general has been effective by being marked by the achievement of the objectives of the activity. Challenges faced include: limited technological infrastructure, low digital literacy, system reliability and technical failures. The challenges of implementing e-Voting can be overcome with collaboration and synergy across agencies and election committees. Collaboration and synergy in the implementation of e-Voting is supported by strong organizational characteristics, a supportive environment, competent human resources, and progressive policies and management. The research recommendations include increasing socialization through online and offline media in a balanced manner, developing e-Voting applications independently, and appointing special staff to support the sustainability of e-Voting innovation.

Kepemimpinan Kepala Madrasah Aliyah Nurul Bahri dalam Meningkatkan Minat Calon Siswa di Kabila Bone Kabupaten Bone Bolango

Abdul Ishak Panue, Ellys Rachman, Tety Thalib — Wed, 31 Dec 2025 00:00:00 +0000

This study aims to obtain an overview of how the Leadership of the Principal of Madrasah Aliyah Nurul Bahri in Increasing the Interest of Prospective Students in Kabila Bone, Bone Bolango Regency. This study used a qualitative approach. Data collection techniques are carried out by means of observation and interviews with several informants and documentation related to the research problem. Based on the results, it can be concluded that the Principal had quite good communication skills, especially in terms of accepting new students. He actively communicates with teachers, staffs, and parents of students. However, some teachers and students considered the communication to be less open in other matters and tends to be authoritarian. It is able to motivate teachers and students by highlighting achievements and other positive activities such as olympiads, tahfiz, OSIS, and scouts. They feel motivated, although some informants consider the motivation given is not evenly distributed and not always consistent. In general, the motivational ability is quite good, but needs to be improved and to be more comprehensive. Supervisory ability The principal is directly involved in the new student admission program and routinely monitors and evaluates the progress. They felt the supervision, but there is another perspective that shows that he is too strict and does not provide enough space for discussion. This means, that supervision has been effective but needs to be accompanied by transparant. It should be more open in communicating also in internal matters. Motivation needs to be given evenly and continuously.

Analisis Penerapan Sistem Digitalisasi Keuangan di Kantor Desa Bergolo Kecamatan Ngawen Kabupaten Blora

Mochammad Al Adib, Anis Susanti — Wed, 31 Dec 2025 00:00:00 +0000

Digitalizing village financial management has become a national priority to enhance transparency and accountability. The government, through the Ministry of Home Affairs and BPKP, promotes the use of integrated applications to ensure more orderly processes of planning, budgeting, and financial reporting, although implementation at the village level still faces technical and human resource limitations. This study analyzes the implementation of digital financial management through Siskeudes, Siskeudes Link, and CMS in Bergolo Village, Ngawen District, Blora Regency. These initiatives align with Ministry of Home Affairs Regulation No. 20/2018 and BPKP’s technical policies emphasizing transparency. However, their utilization remains suboptimal due to challenges such as limited staff competencies, uneven internet access, and incomplete system integration. Using a qualitative case study approach with interviews, observations, and documentation, the study finds that the digital applications have not fully met good governance principles and have affected the effectiveness of financial reporting and management. The findings offer insights for improving digitalization efforts at the village level.

Analysis of Dynamic Archive Management to Support Public Services at Tawangrejo Village Office

Anis Yuli Astuti, Muhamad Nukha Murtadlo — Wed, 31 Dec 2025 00:00:00 +0000

This study explores dynamic archive management at the Tawangrejo Village Office, Tunjungan District, Blora Regency, to improve public service efficiency. Using a qualitative descriptive method, data were collected through observation, interviews, and documentation. Findings show that archive workflows follow procedures but are limited by manual recording, lack of duplication, and no electronic tracking. Storage is disorganized due to the absence of a dedicated archive room, SOPs, and trained staff documents are often stacked randomly or left in corners. Maintenance is minimal, with no scheduled checks, leading to damage from pests. Moreover, the village lacks an official Records Retention Schedule, weakening proper archive retention. Major challenges include insufficient human resources, infrastructure, and training. It is recommended that the village establish SOPs, create a retention schedule, train staff regularly, appoint archive personnel, and provide appropriate storage. These steps can strengthen transparency, accountability, and service effectiveness in the village administration.

Mewujudkan Keberlanjutan Ekonomi Lokal Sektor UMKM melalui Strategi Collaborative Governance di Kabupaten Ngawi

Khoyrul Anwar, Istiana Wijayanti Mala, Misnan Misnan — Wed, 31 Dec 2025 00:00:00 +0000

The study aims to analyze the implementation of collaborative governance in realizing the sustainability of the local MSME sector economy. The study used a descriptive qualitative method. Interview, observation, and documentation techniques were used to collect data. Data analysis is conducted interactively and continues until completion. To ensure data credibility, researchers used source triangulation techniques. The results of the study show that the implementation of collaborative governance has demonstrated its strategic role in supporting local economic sustainability. The collaboration that has been established reflects the existence of cross-actor synergies that are relatively effective, both vertically and horizontally, as well as in terms of partnership relations. With the local government as the main facilitator, the Ngawi MSME Association has strengthened coordination and empowerment at the grassroots level. Effective coordination, utilization of digital technology, and active involvement of MSME players are three interrelated key elements in determining the success of such collaboration. Cross-level and cross-sector coordination can improve the effectiveness of program implementation, technology utilization, expand market access, and increase the competitiveness of MSMEs.

Analisis Korelasi Akuntabilitas dan Responsivitas dalam Implementasi Program SDGs di Kabupaten Jeneponto Tahun 2022-2024

Wed, 31 Dec 2025 00:00:00 +0000

This study examines the relationship between Sustainable Development Goals (SDGs) achievement, government accountability, and responsiveness in Jeneponto Regency during the 2022-2024 period. Data were obtained from a public perception survey on service delivery (n = 120 respondents) using proportionate stratified random sampling, supported by secondary data from SDG achievement reports, the regional development plan (RPJMD), and SAKIP documents. The questionnaire was developed based on SAKIP accountability indicators and public service responsiveness frameworks, and was tested for validity and reliability. Pearson correlation analysis was conducted after meeting normality and linearity assumptions. The results reveal disparities in SDG progress, with notable improvements in education and health, while economic and environmental indicators lag behind. Government accountability remains at a moderate level, and responsiveness to citizen complaints is perceived as low. Significant positive correlations were found between SDG achievement and both accountability (r = 0.61) and responsiveness (r = 0.53), indicating that governance quality strongly shapes sustainable development outcomes. These findings highlight the need to strengthen SDG integration into local performance management systems and to enhance public service responsiveness as key prerequisites for accelerating sustainable development in Jeneponto.

Pengembangan Model Implementasi Agile Governance pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu di Provinsi Sulawesi

Wed, 31 Dec 2025 00:00:00 +0000

This study examines the implementation of Agile Governance in the Investment and One-Stop Service Offices (DPMPTSP) across Sulawesi provinces, addressing rapid regulatory shifts under the OSS-RBA system and the absence of an empirically validated implementation model. The study aims to analyze the effects of environmental factors, agile capabilities, and governance capabilities on business operations and value delivery, and to develop an evidence-based implementation model. A sequential explanatory mixed-methods design was applied. The quantitative phase surveyed 380 civil servants in South Sulawesi, Central Sulawesi, and West Sulawesi and was analyzed using SEM-PLS. The qualitative phase, conducted in West Sulawesi, involved in-depth interviews, performance document analysis (SKM, SAKIP, budget absorption, investment realization), and NVivo-based thematic coding. Results show that environmental factors do not directly affect business operations (E→B not significant), but their influence emerges through agile and governance capabilities. The strongest relationship is governance capability → value delivery (G→R; highest F²), followed by agile capability → governance capability (A→G). Qualitative findings confirm that high SKM scores (“Very Good”), SAKIP grades (“A”), and budget absorption above 90% reflect administrative compliance rather than adaptive agility. Key barriers include hierarchical bureaucracy, regulatory instability, and uneven human resources competencies. The study proposes an Agile Governance implementation model emphasizing the simultaneous strengthening of agile and governance capabilities, flexible cross-unit coordination, real-time data utilization, and stronger feedback loops with business actors. Policy implications include integrating adaptiveness indicators into performance management, enhancing data-driven service control units, and building adaptive capacities among civil servants in licensing and investment services.

Peranan Dinas Lingkungan Hidup dalam Mengendalikan Pencemaran Sungai di Kabupaten Jombang

Arianto Nara Rizky Ramadhan, Tukiman Tukiman — Wed, 31 Dec 2025 00:00:00 +0000

This research aims to analyze the role od the Jombang Regency Environmental Service in controlling river pollution in order to rebuild environmental cleanliness and stability, especially in the rivers of Jombang Regency. This research uses descriptive qualitative method with Government Role Theory by Sondang P. Siagian which divides 5 role namely; role as stabilizer, role as innovator, role as modernizer, role as pioneer and role as self-implementer. The result of the study found that the Jombang Regency Environmental Agency has performed is role quite well in controlling river pollution through its role as a stabilizer, role as innovator, role as modernizer, role as pioneer and role as self-implementer. However, there are still some shortcomings in maintaining socio-cultural stability in the form of community complaints regarding waste disposal by the Jombang Baru Sugar Factory which disturbs the comfort of the surrounding environment. Then, there are shortcomings in the applications of phytoremediation innovation in the form of inability to degrade waste in the tofu industry in the Rejoagung 2 river and there is failure of IPAL innovation due to lack of knowledge to operation of IPAL.

Strategi Pengembangan Wisata Mangrove Desa Pene Berbasis Media Sosial dan Kesiapan Destinasi

Muhammad Sokor Rozi, MA Syukron, M. Syahrul Munir — Sat, 24 Jan 2026 15:35:34 +0000

This study aims to evaluate the management of mangrove forest tourism through a 4A analysis (Attraction, Accessibility, Amenities, and Ancillary Services) as well as the role of social media as a tool for promotion and education. A qualitative method was employed using interviews, observations, and document review involving key informants, namely the hamlet head and local community members.The results show that the main attractions include natural beauty, biodiversity, and attractive trekking paths. However, accessibility and supporting facilities still require improvement, particularly in terms of transportation and complementary services such as tour guides. The use of social media has not been optimal and remains sporadic, thus failing to fully maximize promotional potential. Supporting factors in tourism management include the extensive mangrove area, the presence of hills suitable for camping areas, and increasing public awareness of biodiversity through social media. Meanwhile, inhibiting factors include low community responsiveness, limited road access, and inadequate accessibility and supporting facilities from the village government. Although some community members have promoted the destination on social media, these efforts are inconsistent, and there is no dedicated management account such as on TikTok or Instagram. An important recommendation is that the village government should establish a digital management team and allocate a promotional budget, while local communities should be actively involved in content creation and tourism services. Collaboration between the two can enhance promotion through social media, improve basic infrastructure, and strengthen tourism attractions, thereby making the destination more prepared and attractive to visitors.

The Role of the Gresik District Education Office in Improving the Quality of Educational Services at UPT SD Negeri 81 Gresik

Lilis Fitriana, Indira Arundinasari — Wed, 31 Dec 2025 00:00:00 +0000

This study examines the role of the Gresik District Education Office in improving the quality of educational services at UPT SD Negeri 81 Gresik. Using a descriptive qualitative approach, data were collected through observation, interviews, and document analysis. The analysis is based on Jones's theory of government roles, specifically the regulatory role, the enabling role, and the direct provision of goods and services. The findings show that in its regulatory role, the Education Office has implemented national policies, such as the Merdeka Curriculum and the Education Report, as instruments for quality evaluation. In the enabling role, the Education Office contributes through teacher capacity building, collaboration with higher education institutions, and cross-sector advocacy for school relocation. In the role of direct provision of goods and services, the Education Office facilitates the provision of learning technology devices. It is concluded that the role of the Gresik District Education Office in improving the quality of educational services at UPT SD Negeri 81 Gresik has been implemented but has not yet been fully effective, particularly in addressing the school's structural and geographical challenges.

Efektivitas Pembinaan dan Pengawasan Keuangan Desa oleh Kecamatan Parang Kabupaten Magetan

Nita Rahmawati, Florentina Ratih Wulandari, Kismartini Kismartini — Wed, 31 Dec 2025 00:00:00 +0000

This study is motivated by the unmet targets of village financial administration management in Parang District. It aims to analyze the effectiveness of coaching and supervision, as well as the factors influencing village government financial administration. The research employs a descriptive qualitative approach. Data were collected through interviews, observations, and documentation involving 11 informants, and analyzed using an interactive qualitative data analysis model with triangulation to ensure data validity. The findings show that coaching in village financial administration has clear objectives, actors, and materials; however, its implementation has not been optimal due to limited apparatus capacity, the absence of measurable performance targets, and the lack of standardized SOPs and technical guidelines. Supervision has been conducted systematically through monitoring, examination, guidance, and corrective actions, yet it requires further strengthening of sub-district apparatus capacity to ensure effectiveness and sustainability. Factors contributing to suboptimal financial administration include environmental changes, administrative complexity, technical errors, delegated authority, and leadership issues.The study concludes that village financial administration management still faces significant challenges related to implementation standards, apparatus capacity, and inter-agency coordination. Therefore, it is recommended to develop standardized SOPs and technical guidelines, enhance apparatus capacity through continuous technical training, and strengthen coordination among coaches, supervisors, and village officials to improve the accountability of village financial management.

Pengaruh Kualitas Komunikasi dan Responsivitas Tenaga Kesehatan Terhadap Kepuasan Pasien di Rumah Sakit Umum Daerah Kabupaten Solok Selatan

Livia Claudya Linanto, Boni Saputra — Wed, 31 Dec 2025 00:00:00 +0000

Public dissatisfaction with public health services in regional hospitals remains a crucial issue, with one cause being the lack of clarity in medical information and slow response times from health workers. This study aims to analyze the effect of effective communication and responsiveness on public satisfaction at the South Solok District Hospital, both partially and simultaneously. Using an associative quantitative approach with the Proportionate Stratified Random Sampling technique, this study involved 398 respondents selected from a population of 70,571 patient visits in 2024. Data were collected through a validated questionnaire and analyzed using multiple linear regression. The results show that effective communication has a positive and significant effect on public satisfaction with a contribution of 24.5% (β = 0.242, p = 0.005), responsiveness has a positive and significant effect with a contribution of 23.7% (β = 0.168, p = 0.048), and simultaneously, both variables contributed 24.9% to public satisfaction (F = 66.826, p = 0.000). These findings have strategic implications for hospital management, including the development of therapeutic communication training programs and improvements to integrated service operational systems.

Analisis Kualitas Pelayanan Farmasi Rawat Jalan Terhadap Kepuasan Pasien Rsi Ibnu Sina Simpang Empat

Wahib Assyahri, Rizan Hasbullah, Diga Putri Oktaviane, Mercya Vaguita — Wed, 31 Dec 2025 00:00:00 +0000

This study examines the problems of pharmaceutical services at the Ibnu Sina Simpang Empat Hospital Pharmacy, focusing on analyzing service quality in relation to patient satisfaction. The main problems identified include long waiting times for medication (2-3 hours), unavailability of medication, and inadequate waiting facilities, which have an impact on patient dissatisfaction. The purpose of this study was to evaluate service quality based on the five dimensions of SERVQUAL (tangibility, reliability, responsiveness, assurance, and empathy) in explaining patient satisfaction. The research method used a descriptive quantitative approach with a questionnaire as the main instrument, involving 370 patient respondents using simple random sampling. Based on the results of the study on the quality of pharmaceutical services at the Ibnu Sina Simpang Empat Hospital Pharmacy, it can be explained that in general, the quality of service is considered very good with an average score of 4.26. The best service dimensions were empathy (score of 4.30) and reliability (score of 4.29), indicating that pharmacy staff demonstrated a friendly attitude, effective communication, and adequate technical competence. However, this study also revealed several critical issues that need attention, particularly regarding drug availability, which only scored 3.93, and service waiting time, which scored the lowest at 3.71 in terms of assurance. This study recommends improvements in drug stock management, adding staff during peak hours, and upgrading waiting room facilities to increase patient satisfaction. These findings provide practical contributions for hospitals in optimizing patient-centered pharmacy services.