Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)

Kepuasan Pasien Rawat Jalan Terhadap Digitalisasi Pelayanan Kesehatan: Studi di UPT RSUD Arifin Nu’mang Rappang

Sun, 08 Jun 2025 08:33:30 +0000

Digitalization in health care is the process of converting analog data or information into digital format which aims to create a connected, efficient, and patient-centered health system, where information flows smoothly, decisions are made based on data and services can be accessed more easily. This study aims to determine the level of satisfaction of outpatients at UPT Arifin Nu'mang Rappang Regional General Hospital. The population of this study was the number of outpatients who sought treatment in November-December 2024 as many as 6,232 people. The research sample was 98 people using incidental sampling technique. The data collection techniques used were observation, questionnaires, and literature studies using quantitative descriptive methods, namely data analysis techniques using descriptive statistical analysis, validity and reliability tests, and simple linear regression analysis using SPSS 21 software. The results of this study indicate that outpatient patient satisfaction has a significant effect on the digitization of health services with a satisfaction level of 73% and 70%, respectively. This is evidenced by the results of the ANOVA test or f test which shows fcount 70.451 with a significance of 0.000 while the t test shows tcount (8.394) > ttable (1.660). The R square value is 42.3%, which means that 42.3% is influenced by patient satisfaction and the remaining 57.7% is influenced by other unknown factors. With this, hospital management needs to formulate strategic steps that can increase the digitalization of health services.

ICT Readiness Pada Produsen Data Dalam Penyelenggaraan Cirebon Satu Data

Sutan Danel, Elisa Susanti — Sun, 08 Jun 2025 09:47:14 +0000

Penelitian dengan judul ICT Readiness pada Produsen Data dalam Penyelenggaraan Cirebon Satu Data ini dilakukan seiring dengan adanya permasalahan pada rendahnya awareness pada Produsen Data, yang dibuktikan dengan adanya data rendahanya capaian keterisian dan ketepatan waktu pengisian data. Cirebon Satu Data sendiri memiliki peranan strategis dalam mendukung perencanaan pembangunan dan smart city Kota Cirebon melalui peningkatan efisiensi birokrasi dan keterbukaan informasi publik. Namun demikian, pentingya Cirebon Satu Data masih belum diiringi dengan kesiapan TIK yang baik. Untuk itu, Penelitian ini bertujuan untuk mengkaji lebih lanjut kesiapan TIK pada Produsen Data dan dapat memberikan rekomendasi untuk penyelenggaraan Cirebon Satu Data yang lebih baik. Penelitian ini mengacu pada konsep ICT Readiness oleh Falahah, Kusumasari dan Santoso (2021) yang didalamnya menjelaskan tentang management awareness, content readiness, people and organization, policy and regulation, supported technology, dan data portal. Penelitian ini menggunakan metode kulitatif dengan informan yaitu Koordinator dan Sekretaris Forum, Walidata dan Produsen Data, untuk dapat memberikan gambaran lebih dalam mengenai kesiapan TIK pada Produsen Data. Hasil penelitian menunjukkan bahwa ICT Readiness dapat dikatakan cukup siap, namun demikian setiap aspek dalam ICT Readiness pada produsen dara masih terdapat kekurangan yang saling berpengaruh terhadap satu sama lainnya, sehingga setiap masih memerlukan perbaikan pada setiap aspeknya.

Studi Literatur Tentang Program Pelatihan dan Pengembangan Kompetensi Sumber Daya Manusia di Era Digital

Aprilia Nurulita, Mutsanna Bin Muhammad — Sun, 08 Jun 2025 10:15:29 +0000

This study aims to analyse the effectiveness of human resource training and development in improving competencies in the digital era. The research method used is descriptive through a literature study approach by reviewing several books, journal articles, and website sources relevant to the research topic. The results of this study show that training and development programmes are strategic steps in facing digital disruption. Along with the advancement of digital technology such as Artificial Intelligence (AI), Internet of Things (IoT), big data, data analytics, and business process automation, it is very helpful for companies in managing and developing human resources. HR training and development models in the digital era can be done through various methods such as e-learning, blended learing, and other platforms that make it easy for employees to improve their competence without being limited by time and place. The study results show that adaptive integration of digital technology in HR competency training can improve the efficiency and effectiveness of competency development in various organisational sectors.

Pengaruh Beasiswa Kartu Indonesia Pintar Kuliah Terhadap Motivasi Belajar Mahasiswa Administrasi Publik

Agustina Wulandari, Andi Uceng, Hardianti Hardianti, Kamaruddin Sellang — Mon, 09 Jun 2025 04:35:10 +0000

The Smart Indonesia College Card (KIP-Kuliah) is real evidence that the government is working hard to ensure access to education for everyone, especially the underprivileged. The government's seriousness in realizing equal opportunities for education is also demonstrated through the Smart Indonesia College Card (KIP-Kuliah). Government support for higher education is an important step in improving the quality of human resources and encouraging social and economic progress. This study aims to determine the effect of the KIP-Kuliah scholarship on the learning motivation of public administration students in the 2020 and 2021 intakes at Muhammadiyah University of Sidenreng Rappang. The method used is a quantitative method with a sample size of 62 public administration students receiving the KIP-Kuliah. The sampling technique used is simple random sampling. Data were collected through observation, questionnaires and literature studies. Furthermore, it was analyzed using IBM SPSS Statistics 21.0. The results of the study showed that the KIP-Kuliah scholarship had a significant effect on the learning motivation of public administration students in the 2020 and 2021 intakes at Muhammadiyah University of Sidenreng Rappang with a value of 3.535. This finding provides theoretical contribution in the development of study of learning motivation, especially by emphasizing that financial support through KIP-Kuliah scholarship. From a practical perspective, the results of this study provide strategic input for policy makers of Muhammadiyah University of Sidenreng Rappang to continue to maintain and expand the scope of the KIP-Kuliah scholarship program.

Analisis Peran Dinas Tenaga Kerja dan Transmigrasi Kabupaten Bengkalis dalam Penempatan Tenaga Kerja Lokal di Duri

M Zacky Maulana, Virna Museliza, Ratna Nurani — Wed, 18 Jun 2025 16:17:58 +0000

This study aims to analyze the role of the Bengkalis Regency Manpower and Transmigration Office in the placement of local workers in Duri, focusing on policy effectiveness, implementation of training programs, and efforts to increase local employment. The theory used in this research is the theory of employment policy according to Payaman Simanjuntak Priyono 2018, which includes three indicators: Labor Qualification Suitability, Local Labor Participation and Labor and Company Satisfaction. The research method used is a qualitative approach with data collection techniques through in-depth interviews, observation, and documentation. The research informants consisted of officials from the Bengkalis Regency Manpower and Transmigration Office, company staff in the Duri area, and local workers who had participated in the job placement program. The results showed that the Manpower and Transmigration Office has run various training programs and cooperation with local companies, but there are still obstacles such as limited employment opportunities, lack of local workforce skills, and not optimal implementation of the workforce placement policy. This research suggests that the Manpower and Transmigration Office should improve synergies with the private sector, expand training programs based on industry needs, and strengthen monitoring and evaluation of the implementation of local worker placement policies in order to improve the competitiveness and welfare of local communities.

Implementasi Penggunaan E-Office di Bappedalitbang Provinsi Riau: Analisis Model Charles O Jones

Qaulan Tsakila Harefa, Virna Museliza, Ratna Nurani — Wed, 18 Jun 2025 16:18:27 +0000

This study aims to analyze the implementation of e-Office usage at the Regional Development Planning, Research, and Development Agency (Bappedalitbang) of Riau Province and to identify its supporting and inhibiting factors using Charles O. Jones' implementation theory, which includes organization, interpretation, and application. The research uses a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. The results show that although the implementation of e-Office has been in place for some time at Bappedalitbang Riau Province, it has not been carried out consistently. This inconsistency is mainly due to uneven training provided by the agency, resulting in a lack of employee knowledge about the use of the e-Office system, as well as the absence of evaluation efforts by Bappedalitbang regarding the system. However, there are supporting factors, such as the availability of hardware and upgraded internet networks, which were intentionally improved to optimize the use of the e-Office system at Bappedalitbang. The specific contribution to policy implementation theory lies in emphasizing the importance of key factors in the implementation process and how these factors play a role in the context of digital policy implementation in government institutions. Practically, the findings of this study can serve as a reference for Bappedalitbang in implementing the e-Office system, particularly in addressing the current inhibiting factors. Theoretically, these findings reinforce Charles O. Jones’ policy model by highlighting the complex interactions between organization, interpretation, and application within the context of digital policy.

Problematika dan Tantangan Desentralisasi di Indonesia: Kajian Literatur Review Pasca Reformasi

Srisaparmi Srisaparmi, Aldri Frinaldi, Lince Magriasti, Hendra Naldi — Wed, 18 Jun 2025 16:27:18 +0000

Post-1998 reform decentralization in Indonesia has become a major strategy in strengthening regional autonomy and accelerating development through the delegation of authority from the central government to the regions. Although it aims to increase public participation and service quality, its implementation faces various structural, cultural, and policy challenges. This study aims to fill the gap in studies that have not integrated these three dimensions comprehensively, especially in the context of authority conflicts and capacity disparities between regions. This study uses a qualitative approach with the systematic literature review (SLR) method, analyzing various scientific literature, regulations, and policy reports from 1998 to 2024. The results of the study show that decentralization has not been fully effective due to the high fiscal inequality, weak institutional capacity, and minimal harmonization of central-regional policies. On the other hand, several regions have succeeded in presenting public service innovations thanks to progressive local leadership. The conclusion of this study emphasizes the need for further reforms in the form of increasing the capacity of regional institutions, harmonizing regulations, and strengthening participatory oversight mechanisms. These findings not only enrich theoretical understanding of decentralization, but also provide applicable and contextual policy recommendations for more effective and sustainable regional governance.

Collaborative Dynamics Pemberian Makanan Tambahan Lokal dalam Upaya Percepatan Penurunan Stunting di Kelurahan Kalijaga Kota Cirebon

Agustina Bayu Dwi Putri, Heriijanto Bekti — Wed, 18 Jun 2025 16:54:20 +0000

Stunting is still a major health problem in Indonesia, including in Cirebon City, which can have an impact on the quality of human resources in the future. The government has adopted various policies to accelerate stunting reduction, one of which is through a collaborative governance approach, which emphasizes multi-actor involvement in program implementation. This research aims to analyze the dynamics of collaboration in implementing the Supplementary Feeding Program (PMT) as part of efforts to accelerate stunting reduction in Kalijaga Village, Harjamukti District, Cirebon City. By using a qualitative approach and case studies, this research refers to the collaborative governance dynamics theory of Emerson et al. (2011), which includes the dimensions of mobilizing shared principles, shared motivation, and capacity for joint action. Research results show that even though a collaborative forum has been formed with the roles of various stakeholders, there are still several obstacles in planning, the effectiveness of cadre roles, as well as monitoring and evaluating program implementation. Therefore, strengthening coordination and synergy between actors is a strategic step to increase the effectiveness of the stunting reduction acceleration program in Cirebon City.

Analysis of Citizen Reluctance in Legislative Service: Experience from the Indonesian Parliament

Priyo Budi Santoso — Wed, 18 Jun 2025 17:18:03 +0000

This study discusses SIDUMAS, a digital platform developed by the Indonesian House of Representatives (DPR-RI), to accommodate public aspirations and complaints. The goal is to strengthen communication and transparency between legislative institutions and citizens. Although this platform brings several advantages, such as faster processes and easier access, many people still have not utilized it. It shows a gap between the government’s enthusiasm in building a digital system and the public’s readiness to use it. The results revealed that low digital literacy, lack of information about SIDUMAS, and low trust in legislative institutions are the main factors that hinder public participation. Therefore, the success of this service is highly dependent on efforts to improve digital understanding, build trust, and socialize this platform comprehensively. Finally, this study contributes to how the application of technology, such as SIDUMAS, can be utilized in public services and various government institutions, more specifically, considering the community’s user preferences. This finding also underlines that digital innovation is not enough just to be available; it must be adapted to the community’s social conditions and be easily accessible to all groups.