Hibridisasi Pelayanan Publik dan Efektivitas Organisasi Satgas Covid 19 dalam Pemberian Layanan Vaksin Covid 19 di Kota Malang
Abstract
This study aims to analyze the effectiveness of the COVID-19 Task Force in Malang City in delivering vaccination services by employing the theoretical frameworks of hybrid organization and organizational effectiveness. A descriptive qualitative approach was utilized, involving interviews with elements of the task force such as the Health Office, community health centers (Puskesmas), the military (TNI), Malang City Government, and the community. Organizational effectiveness was examined using Daft’s framework, which includes goal, resource, process, and integrated approaches, while the influencing factors were analyzed based on Richard M. Steers’ theory. The results indicate that the Malang COVID-19 Task Force operates effectively through cross-sector collaboration, coordinated actions, provision of incentives, adequate facilities, and professional and empathetic behavior by staff. Determinant factors of effectiveness include an adaptive organizational structure, dynamic work environment, skilled and engaged personnel, and strong managerial support. The study concludes that the hybridization of public organizations, as exemplified by the COVID-19 Task Force in Malang City, serves as a successful collaborative model in delivering vaccination services.
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