Analisis Tata Kelola E-Government Menggunakan Framework COBIT 5 pada Diskominfo Sidoarjo
Abstract
The Sidoarjo Regency Communication and Information Office is a government agency that has the task of carrying out its authority in the field of communication and informatics. This study aims to analyze e-government governance using the COBIT 5 framework to determine the maturity level value. Applying descriptive qualitative research with case study methods and research data in the form of primary and secondary data derived from literature and document studies along with the results of interviews with informants from relevant agencies and several communities involved in the use of e-government. Based on the results obtained, the average value for the BAI01 domain (Managing Programs and Projects) is 1.36 and reaches maturity level 1 (Initial level) while the APO12 (Risk Management) domain is 2.33, BAI05 (Managing Organizational Change Activation) 2.57, DSS02 ( Managing Service Requests and Incidents) 2.57, and DSS04 (managing sustainability) 2.75 which means reaching maturity level 2 (Repeatable level). Thus, Diskominfo Sidoarjo can improve organizational performance by responding to and articulating the risks that occur, managing stakeholder compliance, monitoring and controlling program results, planning and iterating projects, instilling new approaches to the organization, and conducting continuous training to optimize human resources.
References
Al Omari, L., Barnes, P., & Pitman, G. (2012). Optimising COBIT 5 for IT governance: examples from the public sector. In Proceedings of the ATISR 2012: 2nd International Conference on Applied and Theoretical Information Systems Research (pp. 1-13). Academy of Taiwan Information Systems Research (ATISR).
Amali, L. N., Katili, M. R., Suhada, S., & Hadjaratie, L. (2020). The measurement of maturity level of information technology service based on COBIT 5 framework. TELKOMNIKA (Telecommunication Comput. Electron. Control., vol. 18, no. 1, p. 133, 2020, doi: 10.12928/telkomnika. v18i1. 10582.
Andry, J. F. (2016). Audit of IT Governance Based on COBIT 5 assessments: A case study. Jurnal Nasional Teknologi dan Sistem Informasi, 2(2), 27-34.
Ashaye, O. R., & Irani, Z. (2019). The role of stakeholders in the effective use of e-government resources in public services. International Journal of Information Management, 49, 253-270.
Darmawan, A. K., & Dwiharto, A. (2019). Pengukuran Capability Level Kualitas Layanan E-Government Kabupaten Pamekasan Menggunakan Framework COBIT 5.0. INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi, 3(2), 93-103.
Liandi, O., & Fitria, F. (2019). Evaluasi Tata Kelola Framework COBIT 5 pada Dinas Kependudukan dan Pencatatan Sipil. POSITIF: Jurnal Sistem dan Teknologi Informasi, 5(2), 111-115.
Manoharan, A. P., & Ingrams, A. (2018). Conceptualizing e-government from local government perspectives. State and Local Government Review, 50(1), 56-66.
Nugraha, J. T. (2018). E-Government Dan Pelayanan Publik (Studi Tentang Elemen Sukses Pengembangan E-Government Di Pemerintah Kabupaten Sleman). Jurnal Komunikasi dan Kajian Media, 2(1), 32-42.
Sihotang, H. T., Zarlis, M., Efendi, S., & Jollyta, D. (2019, August). Evaluation of Maturity Level of Information and Communication Technology (ICT) Governance with CobIT 5.0 Case Study: STMIK Pelita Nusantara Medan. In Journal of Physics: Conference Series (Vol. 1255, No. 1, p. 012046). IOP Publishing.
Sugiyono, D. (2013). Metode penelitian pendidikan pendekatan kuantitatif, kualitatif dan R&D.
Yunita, N. P., & Aprianto, R. D. (2018). Kondisi Terkini Perkembangan Pelaksanaan E-Government di Indonesia: Analisis Website. In Seminar Nasional Teknologi Informasi dan Komunikasi (pp. 329-336).
Copyright (c) 2022 Niswatin Nadifah Maghfiroh, Fedora Helau Nana, Yusuf Amrozi
This work is licensed under a Creative Commons Attribution 4.0 International License.
