Penerapan E-Government dalam Reformasi Sistem Pelayanan Publik: Studi Kasus di Universitas Negeri Padang

  • Dony Azfirmawarman Universitas Negeri Padang
  • Syamsir Syamsir Universitas Negeri Padang
Keywords: Implementation, E-Government, Public Service Reform

Abstract

The implementation of E-government in facing the era of industrial revolution 4.0 affects various aspects of life in Indonesia, especially in the government sector. The reform of implementing E-government in Indonesia is very interesting to research considering that Indonesia, especially Padang State University (UNP), is also required to implement public service reforms based on the industrial revolution 4.0 among the campus academic community to support World Class Bureaucracy. Therefore, this article aims to describe the implementation of E-Government in relation to public service reform at Padang State University. The research method used in this research is descriptive qualitative with data collection techniques through literature review. The data analysis used in this research includes data collection, data presentation, data reduction, and drawing conclusions. The results of the research show that the implementation of E-government in public service reform at Padang State University has experienced good progress and improvement both in terms of facilities and infrastructure with the help of information technology to face the era of revolution 4.0. Apart from that, there are also obstacles in implementing E-Government at UNP, including facilities, human resources, budget funds, legal entities, and the transition of work systems and human resource functions.

References

Andi, A. (2020). Pemanfaatan E-Government Dalam Tatakelola Pemerintahan Kecamatan Cipedes Kota Tasikmalaya. Dinamika: Jurnal Ilmiah Ilmu Administrasi Negara, 7(2), 236-243.

Anwaruddin, A. (2004). Meningkatkan Kualitas Pelayanan Publik Melalui Reformasi Birokrasi. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi, 1(1), 15-35.

Ayuni, R. D. (2020). Manajemen Layanan Informasi Publik Pada Dinas Komunikasi Dan Informatika Provinsi Kalimantan Selatan. As-Siyasah: Jurnal Ilmu Sosial Dan Ilmu Politik, 5(2), 80-87.

Danumulya, P. W. (2021). Pelaksanaan Reformasi Birokrasi Di Bidang Pemasyarakatan Sebagai Upaya Mengurangi Kepadatan Narapidana Dalam Lembaga Pemasyarakatan. NUSANTARA: Jurnal Ilmu Pengetahuan Sosial, 8(2), 101-108.

Darmawan Napitupulu dkk. (2020). E-Government: Implementasi, Strategi, dan Inovasi. Yayasan Kita Menulis.

Dash, S. & Pani, s.k. (2016). E-Governance Paradigm Using Cloud Infrastructure: Benefits and Challenges. Procedia Computer Science 85.

Goetsch David L. dan Davis, Stanley B. (2002). Pengantar Manajemen Mutu 2. Edisi Bahasa Indonesia. Jakarta. PT Prenhallindo.

Hidayat, R. (2022). Kualitas Pelayaan Publik Pemerintah Daerah Di Indonesia. JOEL: Journal of Educational and Language Research, 1(7), 805-812.

Lanin, D., Saputra, B., & Magriasti, L. (2023). Assessing the Mediating Effect of the Role of Public Managers between Service Quality and Public Satisfaction of Various Ethnicities in Local Governments in Sumatra, Indonesia. Public Policy and Administration, 22(1).

M. Miles, A. M. Huberman, and J. Saldana (2014). Qualitative Data Analysis. London: SAGE Publications.

Muliani, A. (2023). Tata Kelola Teknologi Informasi.

Muliawaty, L., & Hendryawan, S. (2020). Peranan e-government dalam pelayanan publik (studi kasus: Mal pelayanan publik Kabupaten Sumedang). Kebijakan: Jurnal Ilmu Administrasi, 11(2), 45-57.

Nurhakim, M. R. S. (2014). Implementasi E-Government Dalam Mewujudkan Transparansi Dan Akuntabilitas Sistem Pemerintahan Modern. Jurnal Ilmu Administrasi, 11(3), 403-422.

Prihartono, D. (2023). Penerapan Pelayanan Publik Berbasis E-Governance Pada Era Revolusi Industri 4.0. Kebijakan: Jurnal Ilmu Administrasi, 14(2), 192-201.

Pujileksono. (2015). Metode Penelitian Komunikasi Kualitatif. Kelompok Intrans Publishing.

Retnowati, N. D., & Retnowati, D. (2015, June). Peranan E-Government Dalam Rangka Mewujudkan Good Governance Bagi Masyarakat. In Seminar Nasional Informatika (SEMNASIF) (Vol. 1, No. 5).

Reza, I. F. (2020). Strategi Penerapan Pelayanan Publik Berbasis E-Government di Indonesia Pada Era Revolusi Indsutri 4.0. Wacana Publik, 14(1), 7-12.

Senjaya, B., & Karim, N. (2021). Optimalisasi Pelaksanaan Reformasi Birokrasi di Provinsi Jambi Berdasarkan Delapan Area Perubahan. Tanah Pilih, 1(2), 140-159.

Shafira, A., & Kurniasiwi, A. (2021). Implementasi E-Government dalam upaya peningkatan pelayanan berbasis online di Kabupaten Kulon Progo. Caraka Prabu: Jurnal Ilmu Pemerintahan, 5(1), 52-68.

Sugiyono. (2014). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.

Suharyana, Y. (2017). Implementasi e-government untuk pelayanan publik di provinsi Banten. Jurnal Kebijakan Pembangunan Daerah, 1(1), 45-58.

Sumaryana, A. (2005). Birokrasi Dan Pelayanan Publik. Sosiohumaniora, 7(2), 133.

Supriati, S., Ariani, Y., & Sarifudin, S. (2019). Implementasi Akuntabilitas Kinerja Dalam Reformasi Birokrasi di Kementerian Keuangan Republik Indonesia. Jurnal Administrasi Publik.

Triyanto, D., Purnawan, H., & Saputra, B. (2021). Penerapan Prinsip Good Governance Dalam Pelayanan Publik Di Puskesmas Betungan Kota Bengkulu: Application Of Good Governance Principles In Public Services At The Betungan Community Health Center, Bengkulu City. Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi, 7(1), 1-6.

Undang-Undang No 25 tahun 2009 tentang Pelayanan Publik.

Wirawan, V. (2020). Penerapan E-Government dalam Menyongsong Era Revolusi Industri 4.0 Kontemporer di Indonesia. Jurnal Penegakan Hukum Dan Keadilan, 1(1), 1-16.

Published
2024-05-24
How to Cite
Azfirmawarman, D., & Syamsir, S. (2024). Penerapan E-Government dalam Reformasi Sistem Pelayanan Publik: Studi Kasus di Universitas Negeri Padang. Jurnal Manajemen Dan Ilmu Administrasi Publik (JMIAP), 6(2), 146-157. https://doi.org/10.24036/jmiap.v6i2.970

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.